Hacker News

Ask HN: JumpCloud Billing and Cancellation

Hacker News - Sun, 05/24/2026 - 9:30am

Hey everyone. I suspect many startups here use JumpCloud for IDP and SSO, as we do.

We’ve found their billing policies to be quite unfair:

- Cancellation with 30 day notice and in writing only

- Must delete all users/computers manually before cancellation

- Locked admin dashboard effectively prevents admins from performing those steps — in cases where an invoice hasn’t been paid (or if a business has refused on valid grounds), there is then no way to comply with cancellation policies, since users/computers can’t be deleted.

JumpCloud even insists on billing after cancellation has been submitted, again because of this dashboard / users / computers conflict.

Has anyone else run into this?

Comments URL: https://news.ycombinator.com/item?id=48257153

Points: 1

# Comments: 0

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